Front costs between $25 and $105 per seat per month in 2026 with annual billing. Billed monthly, you pay $35 on the Starter plan and $85 on the Professional plan, and Enterprise is only available annually. On top come add-ons such as Copilot at $20 per seat, Autopilot from $0.39 per conversation and WhatsApp with a 20% mark-up on Meta's fees. Here you will find all Front pricing, the hidden costs and a sample calculation for an e-commerce team.
How much does Front cost in 2026?
Front has three plans: Starter, Professional and Enterprise. The price applies per seat, meaning per user with their own licence. Front advertises savings of 24% with annual billing.
| Plan | Annual per seat/month | Monthly per seat/month | Max. seats | Channels | AI |
|---|---|---|---|---|---|
| Starter | $25 | $35 | 10 | One channel type (email, chat or SMS) | Copilot as an add-on |
| Professional | $65 | $85 | 50 | Omnichannel incl. WhatsApp add-on | Copilot as an add-on |
| Enterprise | $105 | Annual only | No limit stated | Omnichannel incl. WhatsApp add-on | Copilot, Smart QA and Smart CSAT included |
As of 6 November 2026, net prices according to Front Pricing. Autopilot is an add-on on all plans.
The Starter plan includes a shared inbox, ticketing, up to 10 automation rules and a knowledge base. Professional unlocks omnichannel, macros, up to 20 rules, advanced analytics as well as SSO and SCIM. Enterprise adds AI routing, unlimited rules, custom roles and a multilingual knowledge base.
Older comparison pages still show the former four-plan model with Growth, Scale and Premier. These plans and prices are out of date. Always check the current pricing page before deciding.
Is Front free?
Front offers a 14-day trial with all features of the Professional plan. According to Front, you need no credit card for the trial. Front has no permanently free plan.
What extra costs does Front have?
Front's costs rise well above the seat price with AI, WhatsApp and services. For an active support team, the sum of the add-ons decides the bill.
| Add-on | Price according to Front | Available on |
|---|---|---|
| Copilot (AI assistant for replies) | $20 per seat per month | Starter and Professional, included in Enterprise |
| Autopilot (AI agent) | From $0.39 per conversation | All plans |
| Native WhatsApp Channel | Meta fees plus 20% admin fee | Professional and Enterprise |
| API Rate Limit Increase | $200 per 100 API requests per minute per month | All plans |
| Onboarding package | Mandatory for contracts over $25,000 | Professional and Enterprise |
The WhatsApp channel is the item many people underestimate. Front adds a 20% admin fee on top of Meta's fees. Our article on WhatsApp Business costs explains which Meta fees apply per message.
Seat limits also drive the price. From the eleventh user, you have to move from Starter to Professional, and from the 51st to Enterprise. According to Front, plans cannot be combined, so all seats run on the same plan.
How much does Front cost for an e-commerce team of 12?
A team of 12 pays at least $780 a month with Front. With Copilot and WhatsApp, you quickly end up above $1,000 before usage costs come in. Starter is ruled out because of the 10-seat limit and the single channel type.
| Scenario | Calculation | Per month |
|---|---|---|
| Professional, annual | 12 × $65 | $780 |
| Professional, monthly | 12 × $85 | $1,020 |
| Professional annual with Copilot | 12 × ($65 + $20) | $1,020 |
| Enterprise, annual | 12 × $105 | $1,260 |
On top come Autopilot per conversation and Meta's WhatsApp fees plus 20%. With 2,000 AI conversations a month, that is at least $780 extra. The figures are list prices excluding tax.
What armincx by Chatarmin costs for your ticket volume is something we can calculate with you in a demo. 15 minutes, free, with your numbers.
What is Front and who is it built for?
Front is a shared inbox platform for teams that handle email, chat, SMS, social media and WhatsApp together. According to Front, more than 9,300 companies use the platform. Its roots are clearly in email.
Shared inboxes, internal comments, assignments and rules are Front's strengths. For support and operations teams that coordinate hundreds of emails every day, Front is a solid tool. The industries Front names on its website are tech, financial services, logistics, manufacturing, professional services and travel.
Another platform for larger support teams is Kustomer. Kustomer now only quotes prices on request, and our article on Kustomer pricing covers the details.
How well does Front suit e-commerce in the DACH region?
Front suits e-commerce teams whose support runs mainly via email. For shop actions, WhatsApp campaigns and hosting, it is worth taking a closer look. Three points stand out.
Shopify shows data. According to Front's integration page, you see customers, orders, refunds and addresses directly in the inbox. Front does not describe actions such as cancellations or returns from within the ticket there.
WhatsApp is an inbox channel. According to the Front Help Center, you receive and reply to messages and use approved templates in replies, rules and macros. Front does not describe campaigns to segments or newsletters there.
EU hosting is available on request. Front hosts on Amazon Web Services and, according to its Help Center, lets you choose between the US and the European Economic Area. You set the region via your account contact or support, otherwise Front decides.
For shops with high ticket volumes, automation matters most. In our AI customer service benchmark with 131 shops, 32.9% of all resolved tickets are automated, and in the best quarter it is 61.2%. A tool for e-commerce should be able to reach this rate with actions in the shop.
What We Take From This for armincx
These gaps are one reason we built armincx differently. armincx is an AI-first customer service suite for e-commerce. The AI doesn't just reply, it executes real actions through a workflow engine, like cancellations, address changes, or returns, directly in Shopify and JTL. WhatsApp, email, Instagram, and live chat sit in one inbox. Onboarding is handled by a German-speaking team.
This isn't a verdict against Front. It's a different design direction. Front optimises collaboration at the inbox. armincx aims to handle the recurring 30 to 80% of standard questions like "Where's my order?" automatically, so your team has room for the rest. Which approach fits you depends on whether your bottleneck is team coordination or ticket volume.
Front vs. armincx: how do the costs differ?
Front charges per seat, with add-ons for AI and WhatsApp. With armincx, Chatarmin passes on Meta's WhatsApp fees 1:1 without any mark-up. You receive the software price after a demo, matched to your team and ticket volume. The armincx pricing page shows how the pricing model is structured.
Frequently asked questions about Front pricing
How much does Front cost per user per month?
With annual billing, Front costs $25 (Starter), $65 (Professional) or $105 (Enterprise) per seat. Billed monthly, you pay $35 or $85, and Enterprise is only available annually.
Does Front have a free plan?
No. Front offers a 14-day trial with the features of the Professional plan, without a credit card.
How many plans does Front have in 2026?
Three: Starter, Professional and Enterprise. The former model with Growth, Scale and Premier is out of date.
How much do Front's AI features cost?
Copilot costs $20 per seat per month and is included in Enterprise. Autopilot costs from $0.39 per conversation on all plans.
Does Front offer a WhatsApp integration?
Yes, as an add-on from the Professional plan upwards. Front charges Meta's fees plus a 20% admin fee for it.
Is Front GDPR-compliant?
It depends. Front offers hosting in the European Economic Area on request, but you must set the region yourself and have the contract reviewed.
Does Front work with Shopify?
Yes. The integration shows customers, orders, refunds and addresses in the inbox, but Front does not describe shop actions there.
Does Front have seat limits?
Yes. Starter is limited to 10 seats, Professional to 50, and Front states no limit for Enterprise.
Is Front worth it for e-commerce in the DACH region?
It depends. Front is strong for email-driven teams, and our article on the Front alternative covers options for WhatsApp and shop actions.
Conclusion: who Front is worth it for
Front is transparent about its base prices: three plans, $25 to $105 per seat with annual billing. For an email-centred team that wants to collaborate better, that is a fair offer. The total cost, however, is shaped by Copilot, Autopilot, seat limits and the WhatsApp mark-up.
For e-commerce in the DACH region, it is worth looking at the full bill. AI features and WhatsApp cost extra, and shop actions often need additional tools. Whether it pays off depends on how central WhatsApp and automated processes are for you.
If your customer service is mostly recurring questions and Shopify or JTL are in the mix, look at how far an AI-first solution gets you. Book a demo and see armincx in a real setup.
