CX & Customer Service
Discover how you can build more personal customer relationships through efficient communication and rapid problem-solving with an AI-powered CX Suite, ultimately achieving your business goals.
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CX & Customer Service
Conversational Support 2026: Why WhatsApp + AI Beat Your Helpdesk
Conversational Support in 2026 isn't a channel extension — it's an architecture decision. Why AI-first stacks automate 70-80% of tickets, classic helpdesks cap at 40%, and where WhatsApp + AI still hit their limits in DACH e-commerce.
CX & Customer Service
Best Ticketing System for E-Commerce: 100 Tickets per Agent, 5 Minutes per Ticket — Which Tool Keeps Up?
Zendesk, Gorgias, armincx, Freshdesk and eDesk in an honest E-Commerce comparison. Real costs, AI benchmarks, EU withdrawal button mandate from June 2026 and a clear recommendation for European merchants.
CX & Customer Service
Challenges of AI in Customer Service: Why Most Shops Get Stuck at 16%
The median shop automates 16.3% of its support tickets, while the top 25% average 61.2%. Here are the challenges of AI in customer service we see in practice, how to spot them and what to do about them.
CX & Customer Service
AI in Customer Service 2026: Why Agentic AI Is Revolutionizing Support (Guide & Tools)
AI in customer service 2026: Learn how AI agents autonomously resolve tickets, detect sentiment, and free up your team. Incl. tool comparison & practical tips.
CX & Customer Service
Live-Chat-Support | All what you need to know
Live chat support boosts customer satisfaction and conversion rates—fast, efficient, and personal. Learn how to leverage chatbots, AI, and proactive communication to enhance customer retention and service quality.
CX & Customer Service
Live Chat Software: 7 Providers for Better Customer Service Compared
Live chat software compared: Chatarmin, Lime Connect, Sinch Engage, Superchat, Zendesk, Smartsupp and Tidio with prices (as of 5 November 2026), AI features, free plans, and pros and cons.